Shipping & Packaging



OUR SIMPLE SHIPPING POLICY ENSURES YOU GET YOUR ORDERS FAST, AND SAFE.
AND IN A SOFT AND REUSABLE SATIN BAG PACKAGING


REDUCING OUR ENVIRONMENTAL IMPACT AS WE GROW

All orders will be packed in a satin bag packaging, which allows you to reuse it for travel and other storage purposes. We want to reduce paper wastage, and this is our way of doing so. Gift box packaging will be given when gift wrap option is selected at checkout.



LOCAL SINGAPORE SHIPPING

Please refer to our FAQ for updates on COVID fulfilment policies. 

If Singpost is selected, it is a trackable service which goes directly into your mailbox. Alternatively if your mailbox is full, they will leave a collection slip for you to pick it up at your nearest post office. Delivery time range starts from the day you receive your shipping confirmation email.


   SHIPPING METHOD DELIVERY TIME RANGE COST          
   Singpost Postage/ Smartpac Courier Service
   by Singpost   		 2 – 3 working days Free

We offer complimentary 3 Day Courier Delivery for orders above $30. If this method is selected, should no one be home to receive the package, or in any event of non-delivery, we offer up to 1 free redelivery. There will also be a SMS notification when the parcel is out for delivery. Delivery time range starts from the day you receive your shipping confirmation email.


   SHIPPING METHOD DELIVERY TIME RANGE COST
   3 Day Direct Courier   2 – 3 working days Free with purchases over $30   

When you purchase over $150, your order will be delivered by our friendly in-house driver. (This method is suspended for now as our courier has gone back to his home country to be reunited with his family after being apart for 2 years.)


   SHIPPING METHOD DELIVERY TIME RANGE COST
   Direct Courier     2 – 3 working days Free with purchases over $150   


INTERNATIONAL EXPRESS SHIPPING

We work with DHL Express who will deliver your order within 2-5 working days.

Delivery time range starts from the day you receive your shipping confirmation email.


   SHIPPING METHOD (DHL EXPRESS) DELIVERY TIME RANGE COST
   China, Hong Kong, Malaysia, Indonesia,
   Philippines, Thailand, Taiwan and Australia		 2 – 5 working days Free with purchase over $70   
   Rest of Asia 2 – 5 working days Free with purchase over $150   
   USA, Canada and Europe 2 – 5 working days Free with purchase over $250   
   United Arab Emirates 2 – 5 working days Free with purchase over $300   
   All other destinations 2 – 5 working days Free with purchase over $400   


DELIVERY NOTICE

We aim to dispatch all orders within 24 hours, with the exception of weekend orders. Orders made on Friday, Saturday and Sunday will be dispatched on Monday. Delivery timings are an estimate, and are subject to delays and capacity constraints. Please contact hello@perkbykate.com for your package status.



RESPONSIBILITY

We believe in the concept of taking responsibility for our own actions. If it is a time-sensitive delivery, please write in to inform us, so we can take necessary actions to ensure your package gets to you the best way. If it is our fault (wrong item shipped, wrong address delivered etc), trust that we will do all we can to rectify the mistake. Should it be a case of a mistake on your end (wrong address written etc), please work with us to rectify the mistake, and be willing to pay the $5 redelivery charge administered.